Privacy policy

This policy explains what data The MemoryVault Box collects, why, and what your rights are. It applies to this website and to orders placed on it.

Who is responsible The MemoryVault Box operates this store. For any privacy question or request, write to info@memoryvaultbox.us.

Data we collect - Order data: name, shipping address, email address, phone number if provided, and the contents of your order. We need this to fulfil and deliver your purchase and to provide customer support. - Payment data: payments are processed by Shopify Payments and its payment partners. We never see and never store your full card number. We receive only a confirmation of payment and the last digits of the card for order matching. - Support data: emails you send us and their content, kept to handle your request and to keep a record of the conversation. - Technical and usage data: pages viewed, device and browser type, approximate region, and how you arrived on the site (for example a search engine or an ad). Collected through cookies and similar technologies, see below.

What we use it for - Fulfilling orders: processing payment, shipping, sending order and delivery notifications. - Customer support: answering questions, handling returns and refunds. - Store improvement: understanding which pages work and which do not. - Advertising measurement: knowing which campaigns brought visitors who purchased, so we can spend advertising budgets sensibly. - Legal obligations: accounting and tax record keeping.

Cookies and tracking technologies The store uses cookies for the shopping cart and session continuity between this site and the secure checkout. When analytics or advertising tools are active, they may set their own cookies:

• Analytics (for example Google Analytics via Google Tag Manager): anonymous usage statistics.
• Advertising pixels (for example the Meta pixel): conversion measurement for ads.

You can block or delete cookies in your browser settings at any time. The shop remains usable, though the cart may not persist between visits.

Who we share data with - Shopify: hosts the checkout, processes orders and payments. - Shipping carriers: receive your name and address to deliver the parcel. - Analytics and advertising platforms: receive technical event data as described above. - Authorities: only where the law requires it.

We never sell or rent your personal data. Ever.

Marketing email You only receive marketing email from us if you explicitly subscribed. Every marketing email contains an unsubscribe link that works immediately. Transactional emails (order and shipping confirmations) are sent regardless, because they are part of fulfilling your order.

Data retention Order and invoice data is kept for the period required by tax law. Support conversations are kept for up to 3 years. Analytics data is kept in aggregate form.

Your rights Depending on your place of residence (including rights under the GDPR and the CCPA), you can:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where no legal retention duty applies
• Object to or restrict certain processing
• Opt out of the sharing of data for targeted advertising

To exercise any of these rights, write to info@memoryvaultbox.us. We answer within 30 days. We never discriminate against customers who exercise their privacy rights.

Children This store is not directed at children under 16 and we do not knowingly collect their data.

Changes to this policy We may update this policy as the store evolves. The current version is always published on this page.